Amazing venue!! Very well organized and staff were very friendly!! It was so pretty and had a great time!! You need a venue and u live in the area this is your place!! My uncles wedding had cocktail hour with hot and cold food!! (Got confused and thought it was the reception lol). Menu had an appetizer,,3 entrees to choose from, sundue bar and the cake that they had! Pretty awesome!! Thanks I'm married but if I get a friend who needs a venue I'll send them your way!!
I have nothing but good things to say about Windsor Ballroom. I recently got married at this venue and my wedding was fabulous, due to their staff. I was worried because of COVID, but I had my wedding just in time. My guest said my wedding was the WEDDING OF THE YEAR. The food was phenomenal and plentiful, the venue was budget-friendly, and the staff were very attentive. Their renovations and decor were out of this world. I would like to thank Mollie Wurmbrand, Elizabeth Benney, Jordan Camargos, Catarina Matias, Andrea Maturo, Maria Alvarado, and the one who saved the day, Jessica Abrams. A few things went wrong with a vendor I hired and Jessica stepped right in and saved the day. I highly recommend this venue.
Where do I begin, initially everything was fine, the catering staff was excellent and ensured that our wedding day went well, they were great to work with and ensured that everything went smoothly. The issues we had were with the hotel.The hotel is severely understaffed and inefficient. During busy check-in times there was hardly anyone ever at the front desk. When there was, my guests shared that they were always met with rudeness and attitude from two different women. I was the bride staying in the Bridal suite for two nights and had the same experience! The room keys for me and all my guests kept deactivating the whole weekend. I had about 10 keys alone for the bridal suite. There is so much more I could share but let me get to the worst of it. Apparently a few of my guests checked-in and there was a mix up that occurred. I don’t know why brand new housekeeping laundry bags would be left on the front desk at a hotel. At the time of check-in my guests were offered the complementary items from another event and these bags were next to the complementary items so they mistakenly thought these laundry bags were a part of those complementary items they were offered. This happened on a Saturday, my wedding was on a Sunday and everyone checked out on Monday. Two days after we checked out of the hotel, my husband and I were still trying to enjoy this special time and we get a call from Caterina stating that these bags were taken and they saw it on camera it was one of our guests and they want it returned. We had no idea what she was talking about because my husband and I were not there for the incident so we were confused about what was going on. We also found it upsetting that we were being asked to reach out to guests of our wedding 2 days after getting married ourselves. I was sitting next to my husband when he expressed his confusion and suggested that they reach out directly to any guests to deal with the dispute. Both he and I we’re harassed with 2-3 more calls over a matter of days and then threatened by Caterina to have our credit card on file charged. When I called back, Caterina was incredibly rude, unprofessional and disrespectful. She name called my guests thieves and out right accused them of stealing these laundry bags then she threatened to file a police report for theft and was attacking my husband and I saying that we should be doing something about this incident that we had no direct involvement in. She was very hostile and incredibly nasty. It was clear by the inflammatory and pejorative language she kept using that she was trying to turn a minor mix up into a criminalizing situation. I couldn’t believe what I was hearing after spending over $20,000 with this establishment. Did you really think my guests came from out of town to steal the hotel laundry bags??? At a three star hotel no less??? As a woman of color, it was completely insulting, discriminatory, and disgusting the way I was being spoken to and the way my husband and I were being attacked. When I asked to speak with her manager she claimed that she was the “head of operations” and that there was no one above her I could speak to regarding making a formal complaint about her behavior. Denying access for guests to make a formal complaints are shady business practices and I would think long and hard about having your event here. While the catering staff was fantastic, unfortunately everything else is a total wreck and overshadowed the wonderful work of the lovely catering staff. I know the hotel’s response will claim “we are sorry to hear this and that’s not the way we remember it” but let me offer some sound advice, before offering that sad excuse of response, I suggest that you actually offer some resolve and help me file a formal complaint with corporate as well as issue a formal letter of a apology to me and my husband on behalf of your tactless unprofessional employee Caterina.
Nice size to accommodate a 150-200 person party with DJ. Attended a wedding 💒 there. Outside courtyard provided a nice esthetic for such an event. Side bar/appetizer area was definitely a 100% different vibe with a more modern atmosphere setting itself apart from the main ballroom
We held our wedding at the Windsor Ballroom on October 28, 2022. Anjelica, Maria and Amanda were amazing to work with. They were always available for questions and helped guide us throughout the entire planning process. Every last detail on our wedding day was perfect. Our guests cannot stop talking about how great the food was and how beautifully everything was set up. Highly recommend for any event you may be planning!
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