I would give this place 0 stars if I could. The manager made me feel completely worthless and discriminated against. I scheduled my appointment, hoping for this day to be a special one. I arrived and they didn't even greet me. The manager looked at me and told me I wouldn't be allowed to browse through the racks because I was too fat. She said I was only allowed to look at the "big dresses" at a corner of the place, which were like ten pieces. When I asked her why I couldn't browse through the dresses or try a slightly smaller size, because I was planning on loosing weight for my wedding and then make alterations, she kept remarking that I couldn't because basically I was fat. It was a disgusting experience. I came here hoping to have a fun and special day. Instead, I left feeling depressed and ugly :(. That woman acted, and made me feel, like only slim people deserve to be brides, and treated as such. She made it clear that she obviously doesn't think chubby/fat people deserve to even be at her store. I wish I could report this someplace else other than here, because I would never wish for another bride to go through what I went through today.
While I ultimately did not end up buying my dress at The Sample Room, I did appreciate how helpful and knowledgeable the manager (owner?) and her assistant were. The showroom is cozy and intimate, and they had some fantastic jazz music playing in the background!
If I could give this zero starts I would. I have never had a more rude and disinterested customer service experience. My appointment was several months ago and only now have I had enough distance to even write this review. We had an appointment, showed up on time and were treated with disdain. The man who greeted us kept referring to size 10 dressed as plus sized, over and over and over again to me and to my family. Stating how he didn't have many plus sized dresses. And no one wants to be spoken about(by a man) behind their back about their body/size especially when its factually inaccurate and in a high stress situation to begin with. I would hate to have someone who struggles with body image experience what I did. I would NEVER EVER recommend this business. And to be honest their prices were not anything special so wouldn't have made a difference to suffer through the customer service and get a bargin. Highly do not recommend.
I found the wedding dress of my dreams here! Not to mention it was a Carolina Herrera piece for 50% off retail sourced from Bergdorf. It took a bit of trial and error to land on the perfect dress (tried around 7-8 dresses) but both Mindy and Ivan were great to work with! Mindy also helped me find the perfect veil and sash that worked perfectly with the dress. Can’t beat the price here for the caliber of dresses they carry.
The Sample Room NY is one of NY’s hidden gems. At street level, it is another unassuming apartment/office building. After buzzing up to the second floor suite, you are greeted by wall to wall gowns and dazzling accessories. I was drawn to the shop as an extremely rare opportunity to shop within NYC for discounted gowns by top designers. However, what makes the shop feel especially magical is that each rack contains a multitude of styles and stories. I tried on the best made, most unique designs here of my wedding dress shopping experience. I asked Mindy, boutique owner and stylist, how many brides she’d assisted over the 13 years in business, “I don’t know - certainly hundreds!” She has truly created a treasure for brides. It is a must visit for anyone searching for an unbeatable price and special story!
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