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The Dapper Club

1132 S Wabash Ave, Chicago, IL 60605, USA

About The Dapper Club

4.7 / 5

from reviews

Is this your business?

    Juan Almaraz
    -
    February 26, 2022

    I was in need of the best suit for my sister's wedding and reached out to Ricardo for the Bespoke experience. I scheduled a consultation with him on July 2, 2021 where him and his sales partner treated me to top shelf spirits and took all the necessary measurements. Ricardo was over an hour late to my initial consultation but I understood that traffic is crazy traveling from one end of the city to another so I didn't think anything of it. I let Ricardo and his partner know that I intended to wear the suit for my sister's wedding at the end of August 2021 and asked him multiple times whether creating a suit from scratch would even be possible under this timeline (8 weeks). He continuously shared that he would have no problem doing so, that in fact I would have a suit in hand 2 weeks prior to my deadline. I understood that we were in the middle of a pandemic and under worldwide logistical restrictions with shipping so that is why I kept asking him if this was even possible. I paid him in full at the end of my initial consultation and left feeling excited to finally have something created by him. The follow up consultation was scheduled weeks later and I confirmed prior to driving from the western suburbs to meet him in downtown Chicago for the preliminary fabric fitting. I show up to the office space 15-20 minutes early and sent Ricardo a text message letting him know I had arrived. After waiting for 45 minutes I get a call from him saying that he would have to reschedule because he was not onsite and did not have the prototype fabric suit ready. I left disappointed since I had driven 45 mins to find out that my appointment could not be fulfilled. I was finally able to get a follow up fitting scheduled and met Ricardo in his home for this step. The consultation went well, he made minor adjustment markings to the preliminary suit to send for the final production run. I mentioned that we were now 4 weeks away from the wedding and asked if getting the suit complemented was still possible. He assured me that since we were now at the final stage of the process that the timeline would be met. Weeks went by and I did not hear from Ricardo, but still had confidence that I would have a suit for the wedding. I was starting to get a little worried but not quite panicking as of yet. Now at 12 days out from the wedding I reached out to Ricardo and didn't hear back. I tried via text message, phone calls leaving multiple voicemails, and emails and nothing. Finally at 24 hours before the wedding I was finally able to get his attention when I sent a request for refund of my payment. He called me apologizing for not having the suit and gave me every excuse under the sun as to why I didn't have a suit in hand. He mentioned that he was not in the position to issue me a refund and asked for the opportunity to fix this. He offered me a 2nd suit at no additional cost if I allowed him to fix this whole situation. I understood that things happen and that perhaps the logistical climate we were in left things out of his control. My main frustration was his lack of communication and transparency throughout the entire process, leaving me to find a back up suit at the final hours before the wedding. I finally had a suit delivered in hand in October 2021 (2.5 months late) and was informed that the 2nd suit was already being constructed to the same measurements as the first. I was happy to have received the first suit, even though it was missing some of the original items initially discussed at the first consultation. Now after 4 additional months of multiple attempts to reach Ricardo via text, phone call, and emails I have yet to get ahold of him or receive the 2nd suit. Overall, I am disappointed with the entire process and hope that my very long review will aid someone in deciding whether to do business with him or not. Please read other of his low reviews and you will find a common pattern going back to 2015.

    Jose Solis
    -
    November 13, 2019

    Gentlemen, if you’re considering doing a custom suit or tuxedo for your wedding, do it with the Dapper Club you will not regret it. I thoroughly enjoyed working with Ricardo while crafting my custom dream suit for my wedding. The location is tucked in a cozy chic studio conveniently located in the South Loop. For my initial consultation, Ricardo took the time to go through each fabric, design and button until I got the “look” I was going for. I was able to customize every detail of my piece to me specifications. Ricardo also goes through several fittings to make sure you get just the right fit. Guys, skip the dusty bland tuxedo rental places of your Fathers and Grandfathers and make sure you are looking fresh for your special day. The Dapper Club put it over the top with custom monograms in all of the right places. The best part is I can continue to wear this suit with different looks throughout the years. I can’t wait to design my next “Power Suit” with Ricardo and the Dapper Club.

    Ryan Reynolds
    -
    February 21, 2020

    I’m a Realtor in Chicago and being wintertime, I needed a coat to represent myself as a professional. I found Ricardo with the dapper club on social media, and the rest was history. The dapper club is a real dapper experience. Ricardo, Johnny, and Miriam are very friendly and knowledgeable about Custom clothing. Not only have they made me a perfect coat to fit my needs, I feel they have built a real genuine relationship with me. Ricardo goes out of his way to help his clients in any way he can, going as far as helping me with my business and going on my podcast. I highly recommend them and can’t wait to get their new custom shoes. Thank guys!

    Joce Caldero
    -
    September 28, 2018

    The Dapper Club and Ricardo were amazing! We worked with him to build my husbands custom suit for our wedding and it came out perfect, just how we envisioned. He walked us through step by step, teaching us, and giving his professional opinion; it was a great experience. We purchased his shoes from Marc Nolan too which were not only so stylish but very comfortable as well. Overall, a great experience and two thumbs up!

    Vince Michaels
    -
    November 24, 2019

    “The Dapper Club” is simply not a place you go to purchase a suit. It truly is an experience. If you are in Chicago or flying in for a special occasion I highly recommend setting up a consultation with Ricardo. From the first consultation until the day of pick-up Ricardo was professional, dedicated to his craft and most importantly friendly. You will feel like you’ve known Ricardo for years within the first twenty minutes of your conversation. His passion for style and resistance to settle for anything less than 100% customer satisfaction is hard to come by in any industry, let alone fashion. My experience is as follows: I was flying in from Japan for a wedding in Chicago. I had heard great things about "The Dapper Club" so I decided to reach out to Ricardo. Within a day I had received a response. I told Ricardo my only concern was that he wouldn't have enough time to finish my suit within the timeframe I had. I flew into Chicago October 7th and needed the suit done by October 19th. Ricardo, didn't hesitate, he told me I would have my suit October 18th. October 18th came and as promised my suit was ready for pick-up. Eleven days! Eleven days is all Ricardo had and he made it work! He was even willing to drop the suit off personally to the residence I was staying at during my visit. I’ve purchased suits from other tailors before and they have had double, sometimes even triple the time Ricardo had, so I was concerned the quality of the suit would suffer. NOPE! Easily the best suit I have from my collection. During the wedding I received endless comments about how nice and fitted my suit looked. I received multiple questions about where I bought my suit and how it must of been purchased from a tailor overseas. The next day, Ricardo asked me how the wedding went and if the suit fitted well. Again, this is the type of customer service that is hard to come by these days. The passion Ricardo has for his craft translates to genuine excitement for the customer. From the first time a customer puts on a suit he tailored until the day after the occasion, Ricardo wants to know how your experience was because he sincerely cares about customer satisfaction. Anytime there is a special occasion in Chicago that I need a tailor for, I will definitely be stopping by “The Dapper Club” for another purchase. Thanks again Ricardo, until the next time!

    The Dapper Club

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    1132 S Wabash Ave, Chicago, IL 60605, USA

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