Is this your business?
Would ABSOUTELY recommend The Black Tux for anyone looking for a high quality rental for their wedding. The service + simplicity of the experience was incredible. The in-store fitting was a great experience. The team at the NYC store was super welcoming and knowledgeable, not only about the suits/tuxes themselves but the whole wedding process, with respect to when to come in and try things on, when to order your suit and how to return your rental. When my tux was delivered to my home I tried it on and noticed that my shirt sleeves were a little too short for my liking. Called the NYC store, told them I needed a new size and within minutes I received the email saying it was on its way (expedited shipping). It was a pain free process the entire time and I have no doubt if I ever needed to rent a tuxedo again I will be going through them.
They were able to see me without an appointment and the salesperson I worked with very efficiently found my fit and answered all of my questions. The suit ended up fitting perfectly. I didn't have any time to hang it up, so I had to iron the shirt and jacket to remove the wrinkles. My hunch is that the jacket would have been fine hanging overnight but the shirt would have needed to be ironed regardless. Will definitely use them again.
I had a rough go at a different tux store. I came in expecting good things here and my expectations were wildly surpassed. Alexis was so knowledgeable and also cool (everyone there seemed to be). We worked through what I needed for several events including my wedding. She even recommended a great Thai restaurant down the street. Much appreciated.
I visited this location with my son a month and a half before his Prom. The day of his appointment we had a family emergency and arrived half an hour earlier than our scheduled appointment. THE BLK TUX was very accommodating with our situation and they didn’t hesitate and immediately proceeded to assist us. The sales associate was very knowledgeable and friendly. She was able to take his measurements and curate his look in a timely matter. We received all the items two weeks prior to prom and everything fit perfectly. This was our first time utilizing THE BLK TUX and I will definitely be returning back for future events. I highly recommend them if your looking for personable, motivated, knowledgeable and associates that will collaborate with your vision.
The Black Tux is a prime example of a promise that is left without any results. Due to the size of this box, I will outline the highlights of my experience with BT: 1. Sent a 46 that my 13 son couldn't fit in because it was too small (only sent 14 days prior to the wedding). 2. Went immediately to only store (2 hour round trip) - Rude attendant said they only help if there is an appointment made through app. 3. Sat on the phone for over an hour to order a new jacket. Arrived and was way too large. 4. Ordered a 3rd jacket (now to hotel since it was only a few days before wedding). Sent incorrectly to another state. Was on phone for another 2-3 hours. 5. Sent jacket to another location on day of wedding beyond a useful time. 6. I purchased a tuxedo the Friday before the wedding so I would have tux. BLACK TUX HAS REFUSED TO REIMBURSE ME FOR THE ADDITIONAL TUX DESPITE WASTING ALMOST 12 HOURS OF MINE and OTHERS TIME! Customer service was never helpful. Horrible!
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