Suitsupply
10250 Santa Monica Blvd Space 1825, Los Angeles, CA 90067, USA
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10250 Santa Monica Blvd Space 1825, Los Angeles, CA 90067, USAWant your business to be listed for FREE?
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Jesus was amazing! I was in need of 3 suits for work and his customer service was spectacular. Very patient man, detailed, and great advice. What an amazing professional, I'm glad I skipped Bonobos or Indochino. I will definitely buy from here again, thanks again Jesus.
I just want to start off by saying that I never write these type of reviews, as i’ve never felt inclined to do so. But if anyone is deserving of it I would say that it’s Justin (tall sweetheart with the curly hair) at Suit Supply. Not only was he knowledgeable and accommodating, he was just bursting with charm and personality, he made my day, and made my experience absolutely wonderful. This young man made sure everything I needed was taken care of with such style!!! If I EVER need another suit, you best believe that it will be at this location. 12/10 recommend.
Quality of clothes is great. The initial service is great. The pickup process is pathetically ridiculous. Making clients wait over 20min to pick up hemmed pants is not the definition of good customer service. The most frustrating part is when you watch workers fold shirts; and the store is empty, but they’re not servicing clients that paid. Their go to excuse is that they’re having someone look. Clearly they have no designated area, or they’re liars. Either way this is how they operate their business. I’ve only run into this issue at the CC location. It seems to me they need to revamp their management because this has been going on all summer
Terrible customer service. Store was a bit busy when I first stopped by so all the associates were already tending to a customer. That's fine, I'm a patient man. I start browsing their selection and seeing if I like the suits in person as much as I liked how they looked on their website. After about 30 minutes the store is now pretty much empty and there are multiple employees just on the store ipad or on their phones or just chatting with each other. I stop one of the associates to ask some questions and try to get some service but they briefly answer my question while walking away. My favorite suit that I own is from suit supply so I know their quality is worth the money that they charge for some of these suits. If you don't want my business I'm more than happy to take my money elsewhere.
I worked with Justin building and getting fitted for a custom suit. 10/10 in ever way, he was extremely knowledgeable, professional and went leaps and bounds above what I was expecting. If I wrote out the details I’d run out of space. Go with Suitsupply and Justin specifically and I promise you won’t be disappointed.