This was the first bridal store I came to on my wedding dress hunt last year . The young lady that answered the phone was so sweet when I call , I called because I wanted a particular dress but they did not have it . I still went ahead and check the bridal store out because of how sweet the lady was on the phone . I came here less than two hours I found my dress and I thought this was gonna be hard especially I’m very picky . Did I mention this was last minute my wedding was like in three months “ Covid ups and downs “and they worked with me . The service was a one amazing ladies , she made sure this dress was exactly how I wanted . Everyone loved my wedding dress . I highly recommend this Bridal store .
I arrived to Novella in time for my fitting appointment. A lady ushered us in and then disappeared with no welcome or explanation on where anyone was. The store was empty so my mother and I sat down. After about 15-20 minutes of waiting on our own with no word from anyone, I just went ahead and put my dress on. My mother helped me decide what alterations were needed. Eventually someone finally came down to assist. She bluntly told me the front hem would cost $350 to take up. I understand this is the going rate, but there was no way at that point I was going to spend my money there. I felt embarrassed in my dress as this lady was not friendly and left me standing in my dress after about 15 seconds of "help". I got myself in and out of the dress and left feeling downhearted. My mother had traveled from England for what I hoped would be an exciting and special moment. I'm afraid I will be taking my business elsewhere and do not recommend Novella. If they had just informed me they were running behind and could I kindly wait, that would have been absolutely fine. If the lady had been more friendly and helpful, maybe I would have spent my money here.
Seneca was a great bridal stylist! Although I ended up purchasing a different dress at another boutique, Seneca was so helpful when I went for my appointment. She helped us choose dresses that were within my budget and style, making sure I wasn't drawn to anything that was out of my price range when keeping in ming dress, alterations and accessories- I told her a cape was my must have! She was honest in her reviews of how she thought the dress looked on me which was super helpful. I wanted another set on eyes just besides the two people I brought with me. I highly recommend Novella Bridal to anyone looking in SF!
Helped my friend shop for her wedding gown here. Very friendly staff and a lot of options for reasonable prices. They did a great job accessorizing the dresses that she was interested in.
My daughter ordered her dress from Novella Bridal. Two years later through two Covid postponements, she finally had her dream wedding looking stunning in her perfect dress. From the moment that we first walked into Novella to the very last alteration, the service was exceptional. The staff was very knowledgable, helpful and friendly. In particular I would like to mention the head seamstress Carol, who was so helpful, professional, patient and kind. Thank you Novella!
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