Last month when I went to purchase a suit the sales person kept trying to style me to his liking. It was cool I knew what I wanted and that is not the reason for the one star. By the way the Tailor was great and hooked up my suit. Now when I went to pick up my suit...the guy at the desk wouldn't even look at me when I mentioned I was here to pick up. A lady comes to and ask me if it was a rental. I hand her the ticket and say no, it is a purchase. Without looking at the paper she asked if I was sure, as if I could not possibly be buying a suit. She goes to the back and another worker comes to me ask "rental?" It began to feel like a black man can't buy a suit. The lady comes out the back hand me my suit on a hanger and just walked away.... no cover, no nice Men's Wearhouse suit cover, nothing. I ask "this is it" she took the suit and walked away and put a plastic cover over it, tie a knot at the bottom and hand it back with no words, as if I just made her day harder. I was so mad. As I walked out I saw a few customers on line so as I sat in my car and waited to see how they walked out. I wasn't surprised I saw them walk out with Men's wearhouse zipper bags. Guess it was only for certain people.
The staff looks to help and come to your aid but they do not have good tailors. I had to revisit 3 different times for them to tailor my suit properly and it never got done right. I just ended up getting a refund. This is my second bad experience at Men’s Wearhouse. I will not be spending any more money there.
Could not get help to get fitted while staff hung around and talked with each other, despite me being on the waiting list. When tux finally came it was not the size I ordered and they almost didn't have the jacket in time for the wedding. Tried to charge me extra despite all this after it was already over priced for a rental.
UNRELIABLE! Groom and father of bride almost left without suits for a wedding. Custom suits ordered for groom and father of bride 7/26, informed they’d arrive to this location within 3 weeks. 4 weeks later, they called concerned asking for an update. Store responded suits “should” arrive prior to them flying out 8/31 for destination wedding. Groom called 8/25 demanded definite date of pick up, store manager reportedly rushed the warehouse and shipping by 8/30. Father of bride called 8/26 and manager said he “could not provide definite date of pick up” he “wished he had more information”. Father of bride called corporate office 8/26, corporate expressed they did not understand why the custom order was processed, there was a 5-week delay on custom orders, warehouse could not be rushed and promised a refund. Groom and father of bride rushed to buy tailored suits 8/26 from a boutique after speaking to corporate. Store called both 8/29 apologetic, promising they’d have suits 8/30, after the two had already purchased tailored suits for the wedding. Insisted groom and father of bride should try the custom suits prior to requesting a refund, the two demanded a refund and wore separately purchased suits.
I had a great shopping experience with a man I believe said his name was "Nat" but it's possible I misheard him and he meant "Matt." He was a tall, black gentleman with glasses and I'm sorry I didn't ask him for his name again as he was super helpful. He got me everything I needed and I had my suit fitted and ready to in a couple days. If you stop by, go see him!
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