Is this your business?
When I say oustanding customer service… I mean it! Marsha is simply amazing. I was blown away with her quality service and her genuine nature. She is so easy to talk to and so considerate. She is truly the best. And her vanilla cake with cream cheese filling was delicious! Thank you Marahas sweet came for making my baby shower simply amazing!
For the past couple of months, I’ve been trying to find a consistent baker for my birthday cakes and I had no luck until I came across Marsha’s Sweet Cakes. She did a two tier Mickey Mouse Clubhouse cake for my nephews 2nd birthday. It was so pretty!! It tasted amazing as well. The cake was very fresh, the buttercream was rich. I honestly loved everything about it. I definitely will be ordering from her again. She’s very professional and nice. Touches base with you regularly.
Extremely terrible customer service. I ordered from this place because of good reviews but had a terrible experience with the owner herself. My boyfriend ordered the cake for my birthday online. The owner called, confirmed that the cake would say “happy birthday JeJe,” accepted the deposit and confirmed delivery for 10 am. On delivery day, my boyfriend called her at 10:30 am to see what the status of delivery was. The owner said that there were other cakes that had to be delivered before mine and asked it she could deliver at 12 pm instead. We informed her we were leaving for a trip so she hesitantly offered to come drop the cake off herself. The owner/ cake designer arrived at our home at 11 am. She rudely asked my boyfriends parents to tell him to hurry up and pick the cake up from her because she was running late for something (not the customers problem). After watching her leave in a hurry, we noticed the cake did not say happy birthday, and in fact had NO writing on it at all. My boyfriend called her and asked why it did not have the wording on it and she explained that she doesn’t write happy birthday because of her religious beliefs and usually has someone else do it. She also stated “All of my clients already know this.” How could a new client ever be expected to know that?! It certainly is not a disclaimer on the site. She ended up driving back to our home to fix the cake but made no effort in hiding her anger from us and did not even bring the utensils needed to fix the cake. The entire time she gave orders to my boyfriend as if he didn’t pay for this expensive cake and was her assistant. She stated, “Get me a knife.” My boyfriend said excuse me? And she added a please to her statement. He brings her a knife and she rolls her eyes and asks if this is the only one you have. Then she ordered him with, “get me a napkin. I need a napkin.” Because of how rude she was and her lack of professionalism, my boyfriend ignored her last order. She proceeded to post the picture of my cake on social media, before the needed corrections, and never once bothered to rectify the fact that she completely mistreated a new customer who was excited to support a fellow black business owner. Truly disappointed Edit: after reading this review, several text messages and calls were made to my boyfriend denying any responsibility and took the time to search and block me, who she’s never even met, on social media. Need I say more?
My cake was everything I asked for, it was delivered before the scheduled time, and she was very professional, polite, and friendly, the cake looked and tasted amazing. I will definitely order from her again in the future. Thank you for making my birthday special.
Marsha did an amazing job on my cake! She’s absolutely amazing! She took my order last minute and her customer service was fantastic. Thank you sweetie
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