I can’t recommend this hotel enough! I recently got married at San Francisco city hall and the mansion on sutter was the most perfect hotel for our stay! The beautiful staircase was the perfect backdrop for our first look, and the staff was so attentive! They always made sure we had everything we needed. The Vice Roi suite was perfect for a bridal suite! Great lighting for photos, an amazing bathtub to relax in, and the cutest blue walls to add a “something blue” to my getting ready photos! It was very spacious inside my suite which was perfect for all the girls getting ready with me the morning of! From the turn down service to the fact that we never had to open the front door the staff was absolutely wonderful! We felt so safe while staying here and we’ll definitely book here again next time we’re in SF!
Stayed here for 3 nights, I truly recommend that if your looking for a 5 star stay, with food and normal 5-star amenities, that you should NOT book this hotel. Although this hotel has great history, and the lobby has a unique old design, there are several things that make this hotel more of a 3 star hotel. First of all, there is no real breakfast, only breakfast I would get at holiday inn, old dry pastries, and tea. 5-star hotel, without proper breakfast... interesting. If your looking to have a good workout, think of another place to go, because the gym at the hotel is a tiny room with a few old machines, and surprisingly nothing else, it is a bit embarrassing to be honest. Rooms are a bit dated, feel like there is something missing, a bit empty, although the bed is comfortable. Another thing, if you are a family, be ready to pay an additional $150 per guest! Per Night! A bit ridiculous. Again, first impression of hotel is nice, old victorian house with history, lobby is unique, but service is quite bizarre and for all the reasons above, I would never come here again, and would never recommend anyone coming here. Spend $500 a night at the Ritz Carlton instead, where you have real 5-star amenities.
Absolutely beautiful old mansion with well-appointed, individually decorated rooms with art and antiques that you won’t find anywhere else in SF. The main issue is that there really isn’t anything to do nearby that is reasonably walkable. It’s nice that breakfast is included, but with the bar/restaurant still closed, it’s extremely basic. Also, there’s nowhere to wind down the evening with a drink once you’re back to the hotel in the middle of nowhere. I can definitely see the Mansion being perfect for wedding parties and groups of people for special events, which will hopefully continue to pick up as we get past Covid.
Omar and staff were excellent- warm and welcoming and incredibly helpful with airport transportation and anticipating our needs. The room was clean and comfortable with a lovely welcome plate of fruit, snacks, fresh water, and a nice turndown service with slippers at the bedside and chocolates on the pillows. Location was great, you can reserve a parking spot for $54 which is more than reasonable in SF. Bathroom was modern and had really nice amenities. Would definitely stay here again.
Absolutely gorgeous and unique place to stay in San Francisco. We were headed for an afternoon wedding, and the kind, attentive staff easily accommodated our early arrival. The room was lovely and immaculately clean, the bed was extremely comfortable, check-in and check-out were a breeze. Highly recommend!
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