The staff here is extremely accommodating. They have an easy process that narrows down the dress selection. They were very flexible with an agreement for my veil and dress. They are very professional and offer valuable advice for details. Appointments move quickly and I chose a dress right away. I would recommend.
Maria was incredibly helpful in my experience here at LBR Bridal! I drove over 6 hours to come to this store with my mom and two friends as LBR is an exclusive provider of a designer I fell in love with, and specifically THE dress. Prior to my appointment, I confirmed multiple times the dresses I wanted to try on were available and was so excited to be able to try them on in the salon. The selection of dresses available was phenomenal, especially in the designer I was interested in. Maria was kind and provided great direction and support throughout the experience. After finding my dress here, my friends, my mom and I were on cloud nine after our experience!
Shady business practices - be careful! I’m really saddened I even have to write this review, but considering how much money a wedding dress is, I just don’t want this to happen to anyone else. A couple months ago, I said yes to the dress at LBR - super happy with my experience at this point. I was told my wedding dress would take 6-9 months to arrive, which is no problem cause my wedding is a year and 3 months away at that point. To my surprise, I get an email saying my dress arrived 2 months after I said yes. I make an appointment to pick up my dress, and when I go to pay for the remaining amount, I see they tacked on a $300 “rush fee”. Confused, I tell them I did not consent to a rush fee as there was no need to rush my dress. The consultant calls the manager and the manager tries to tell me that I told them my wedding was in 3 months, hence why a rush fee was accessed. Knowing I never told them this and knowing I keep good record of every large purchase, I show them my original receipt where it clearly says 10/6/2023 and no mention of a $300 rush fee. Their copy was reflecting 10/6/2022 and a $300 rush fee. So, the fact that they switched up the information in their system AFTER I had said yes and put a deposit down is extremely shady. And even IF my wedding was in 3 months, a good business should be transparent when tacking on fees like that. I’m sure they were hoping I either trashed or deleted my receipt so I had no proof that I told them my wedding was a 1+ year away. Once I pulled out the receipt, the manager was quick to waive the fee, which is not commendable in my opinion, it was just what had to be done at that point, she was caught in her deception. Again, really upset that this was my experience when I was so excited to pick up my dream dress. LBR does have some of the best selection of wedding dresses in Chicago, so if you do choose this bridal shop, please keep good record of your purchases to ensure they don’t swindle you.
Luxe Bridal exceeded my expectations!!!! The customer service was phenomenal. I had the pleasure of working with a team of professional who helped me pick out the perfect gown and was very patient every step of the way. From picking out the gown down to the alteration process, everything was great. It was truly a great experience at LBR. I would definitely recommend shopping there for bridal needs or bridesmaids needs as well.
Wonderful experience working with Antonila, Maria, and the woman who did alterations! I was able to take home my dress the day I bought it, and then LBR made alterations a month out from my wedding. I got so many compliments on my dress!
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