I chose Jenny Yoo for my bridesmaid dresses and I highly recommend them!! Absolutely fantastic customer service received from Olivia Greco at the Jenny Yoo NYC showroom. She went far & beyond for myself and my bridesmaids. The NYC Jenny Yoo showroom is absolutely stunning and Olivia made myself and my bridesmaids feel so comfortable. She provided excellent service to us there. I had chosen a few dresses I liked before going to the showroom and I showed Liv. She knew exactly what I wanted and gave my girls more options to try on. I ended up picking a dress for my bridesmaids that Liv showed us! The entire process was so fun and easy thanks to Liv! She answered every email I had promptly. Thank you Olivia Greco & Jenny Yoo team!!!
I had a lovely experience at the Jenny Yoo Collection boutique in New York. It was the last of 5 stops on a whirlwind day with my MOH and I had just come from another boutique where my favorite dress was over my budget but I was still thinking about the Octavia I tried on at BHLD. I walked in and told my stylist exactly what I loved about Octavia as well as my reservations (too plain) and she pulled three dresses and I found the one! I felt beautiful on my big day in Eden and received so many compliments. Plus it was in budget which felt like a huge win! (photo cred: Jessica Manns Photography)
I have given publishing this review much thought, and decided to do so after this salon tried to argue with and gaslight me after I provided private feedback. I had an absolutely miserable experience here in May while trying on bridal gowns and an even worse experience this month with two of my bridesmaids! May was the first time I tired on gowns with my Mom and the consultant I had was absolutely horrible. To start, she did not ask me a single question about my wedding, my likes/ dislikes or even what my budget was. She just pulled the 4 dresses I liked on the website and that was it. No effort. To top it off when I came out of the fitting room for the first time she was gone; as was my Mom. My consultant disappeared completely and sent my Mom to pull dresses for me without my knowledge. By the time I got her to come back to zip and clip me, I had been standing there so long that special moment with my Mom was ruined. Additionally, prior to my apt I asked to try on a specific gown, I had previously tired on elsewhere so that I could show my Mom. When it came time for that gown- I was told they had loan out my size (size 8) but that they could put me in a 4. I could not even get the gown on properly it was such a disappointment. My apt that was supposed to last 1 hour lasted all of 38 minutes. After my visit I expressed concerns privately to the salon and was told they would address it. When it came time to bring my bridesmaids for dresses, I was hesitant to come back here but figured I would give them the benefit of the doubt because it may have just been my consultant. Prior to making the bridesmaids apt, I confirmed with salon staff they had plus sizes for my one bridesmaid to try on and even gave them her street size and named a couple styles for advance notice. When I got there I had the same horrible consultant, but figured I would just try to make the best of it. I was open with the consultant and told her that while yes, I did name 4 styles, I wanted the girls to be able to feel comfortable and that as a group were open to any dress that came in chiffon and crepe. But when it came for my one bridesmaid to try on gowns on, not only did they not have any of the styles I named in advance a size remotely close to a 26 bridal for my friend to try on, they had no dresses in a 26 at all. She fit into nothing and was absolutely embarrassed and on the verge of tears the entire time. After my apt, I again emailed the salon to provide private feedback and suggested that they carry some more inclusive sizing size the designer goes up to 32 but instead of accepting my feedback, they tried to gaslight me by saying I provided the wrong size to them, that I only asked for 4 styles and that they did pull her 32s. They then tired argue with me about it. Do not go to this salon. They can not accept private feedback about your experiences and will try to gaslight you and argue with you. Go elsewhere because there are better shops that sell Jenny Yoo.
I went to the NYC showroom with two of my bridesmaids to pick out a bridesmaids dress for a wedding 6 months out. Amanda helped up pick out a style and color that suited all of our needs. She gave recommendations about colors based on flowers, grooms outfits and time of year. She was extremely knowledgeable! We had a wonderful experience and walked away ordering all of our dresses with Amanda. She also assured me they would be delivered to us in time and got us faster shipping. Would highly recommend this location for all your bridal dress needs!
While I ultimately did not purchase my bridal gown from Jenny Yoo, I still had a great experience shopping here! The showroom is chic and beautiful. And my consultant, whose name was also Olivia, was very helpful, friendly, and professional. She helped accessorize some of the different dresses with belts, and was quick to follow-up about customizations. Highly recommend coming to Jenny Yoo for bridal dress shopping!
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