The service was outstanding. I was helped immediately despite it being busy and they answered al my questions and had the cake ready within minutes. But I’m sad to say that the cake is just not that good. It’s dry. And the center filling/icing tasted like just plain sugary icing - like grocery store icing. We ate it the day after we bought it. This is the second time we get a cake here and both times it was dry and not good. This picture shows a white cake with chocolate filling.
I frequent Hansen's for their cupcakes and cakes but this last time, I tried to buy a cupcake, the man behind the counter charged me an extra dollar for using my credit card, didn't tell me, and had no signs posted anywhere around the shop about a credit card fee. I only noticed that he charged me because I saw him type it in. It wasn't mentioned on the screen and I did not sign anything. I left without purchasing the cupcake yet still got charged. Not only is it illegal to charge a credit card fee of $1 on a $1.50 purchase, he also charged my card without my authorization.
The cupcakes look pretty, but all they are is Instagram worthy. They don't have quite a variety as the display leads you to believe. They only really have 3 types of cupcakes: white, chocolate, and carrot (red velvet too, but that's basically chocolate). All the "variety" is just the frosting on top. The white and chocolate are whatever. They are kinda dry, don't have that flavor. I can get a better tasting cupcake from the Vons bakery. The frosting is really hard. Good frosting should be airy and fluffy. Trying to bite into the cupcake was weird because of how hard the frosting is. I tried 2 of the 4. The carrot cake leaves a lot to be desired. Overall, I wouldn't return .
Easy online order and pickup! Cupcakes not expensive and taste great! Has a variety.
After ten years of dedicated searching, I can knowledgeably say the cake and cupcakes here are the best in LA. The price:quality ratio is also the highest. Once known for the $1 cupcakes - which are now $1.50 - these are easily the most affordable in LA. A 6" round cake is only $24 and you can either order ahead or select what in display - they always have options for those who didn't order. Cake by the slice is also available. Flavor selection is incredible with all the basics plus a lot of incredible twists.
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