Awesome customer service! Gave me a quick solution for my broken chain, gave me all the alternatives and was very accommodating. Much appreciated!
I’ve gone in twice in the past year to get my engagement ring cleaned, and both times I leave super happy. FJ Team is unlike any other! Last Sunday, Sam helped me. He was really patient, very kind and shared helpful tips. Talking to him felt so easy! I really appreciate that he educated me on how to care for my ring. Looking forward to designing my wedding band with them - Sam’s advice made me feel more confident.
I chose Fitzgerald jewellers to resize my engagement ring based on the quality of work they produce - this was a mistake. It turns out they do not resize in house & send off to an undisclosed repair centre, which they have no quality control over or input. My engagement ring was in perfect condition, not to mention highly sentimental & costly. It was returned to me after 17 days; having been briefly looked at by a staff member, who took it out of a paper envelope wrapped in tissue - no ring box (it has a substantial amount of stones). When I got home & upon closer inspection; the platinum band was not straight, it curves off to the side, it was not smooth, may even have some discolouration & a very noticeable join. To add to that, the largest centre stone is loose. I was informed at my initial app this was a simple resize down & it would be returned to me & the join would barely be noticeable, he also greatly admired the ring & fully inspected it. When I informed the owner, Michael of my disappointment, he asked for photos before they resized it to check for any variations - this was insulting. Surely if there are faults with a piece you accept, it’s noted down to avoid any discrepancies upon return to a customer. I voluntarily took it into the store to show them the level of work that they are returning to customers; his wife/owner agreed on all of the above faults & advised they would return to the repair centre to ‘fix’ what they had done wrong. I could not trust them with my ring, for a second time & will take it to the designer in the UK when I return. Michael emailed again, with no apology as to the state my ring had been returned to me, but put it down to the “occasional hitch” & suggested I go to a “specialized repair centre in the jewellery district”. There’s no doubt that they produce beautiful jewellery, but I would not trust them with resizing something precious as it may be returned to you in much less than perfect condition as to how it was received. I cannot convey my level of disappointment, nor can I wear my ring out in public for fear of losing a diamond/sapphire.
We made our wedding bands under Olivia's guidance. We couldn't be happier with our rings and the unique experience we shared. Olivia is not only a skilled and knowledgeable metalsmith and jeweler, but also a patient and supportive instructor. We are so thankful they welcomed us into their shop.
Family own and run- super friendly staff offering wide variety of services from custom design and production, carrying local designers, to repair, to lessons. Got its own little cheers vibe!
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