Communication after placing a deposit was scarce. Everything that was mentioned initially changed or was incorrect. I advise to speak with the hotel directly or verify these two companies are on the same page. The communication in the beginning seem to be clear and attentive. (Per Gabby) But everything that was stated pretty much changed afterword's. Rooms were not available for any of my guest. Many of my family members booked through other sources on their own. The hotel booked quickly and now my family is all over at different hotels at that facility. I hired a travel agent to book accommodations. I'm disappointed and wished they could've fixed the problem with accommodations. The company did a nice job with the wedding website. Hopefully this helps the next person have a better turn out.
G Mazeska
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November 10, 2022
Alexandra was so incredibly helpful when I was trying to find the perfect location for my wedding! She thought of everything and was so detailed in her recommendations. She asked the most thoughtful questions that lead to the most personalized suggestions. Alexandra also made sure to follow up and responded so quickly always. I am so thankful for all of her help. I highly recommend reaching out to her to help you plan your perfect destination wedding!
Lissette Galvan
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February 15, 2023
We had questions about our transportation/transfer from airport to hotel and we got to chat with Genevieve who was very kind and helpful in confirming our information as well as sending us our vouchers for confirmation for peace of mind. She had excellent customer service!
Natalie Sellers
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January 22, 2023
I did a live chat with support agent Genevieve. She was wonderful, professional and very patient with me. All of my questions and concerns were answered. I highly recommend using the support chat for any concerns related to your reservation
Nat
David Strousberg
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December 21, 2022
After not traveling a ton through the pandemic, it was nice booking my travel accommodations for a family member's Destination Wedding through Destify. I had a lot of questions about the resort and pricing, and Lilla in Guest Services was super patient and helpful. Great experience!
Communication after placing a deposit was scarce. Everything that was mentioned initially changed or was incorrect. I advise to speak with the hotel directly or verify these two companies are on the same page. The communication in the beginning seem to be clear and attentive. (Per Gabby) But everything that was stated pretty much changed afterword's. Rooms were not available for any of my guest. Many of my family members booked through other sources on their own. The hotel booked quickly and now my family is all over at different hotels at that facility. I hired a travel agent to book accommodations. I'm disappointed and wished they could've fixed the problem with accommodations. The company did a nice job with the wedding website. Hopefully this helps the next person have a better turn out.
Alexandra was so incredibly helpful when I was trying to find the perfect location for my wedding! She thought of everything and was so detailed in her recommendations. She asked the most thoughtful questions that lead to the most personalized suggestions. Alexandra also made sure to follow up and responded so quickly always. I am so thankful for all of her help. I highly recommend reaching out to her to help you plan your perfect destination wedding!
We had questions about our transportation/transfer from airport to hotel and we got to chat with Genevieve who was very kind and helpful in confirming our information as well as sending us our vouchers for confirmation for peace of mind. She had excellent customer service!
I did a live chat with support agent Genevieve. She was wonderful, professional and very patient with me. All of my questions and concerns were answered. I highly recommend using the support chat for any concerns related to your reservation Nat
After not traveling a ton through the pandemic, it was nice booking my travel accommodations for a family member's Destination Wedding through Destify. I had a lot of questions about the resort and pricing, and Lilla in Guest Services was super patient and helpful. Great experience!