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Cinderella’s Closet

1125 Santee St, Los Angeles, CA 90015, USA

About Cinderella’s Closet

2.6 / 5

from reviews

Is this your business?

    July 03, 2022

    If I could give this useless business the honor of receiving zeros stars I would, because they sure deserve it. We drove 8 hours to be told we didn't have an appointment, though we did, then they switched the story stating that the dress wont be available till 3:00 in the afternoon. When we return at the time the employee had given us the first employee that had original helped us and told us we had no appointment proceeded to tell my family “Oh hello do you have an appointment”? Keep in mind we have just spoken to this EXACT lady. She proceeds to say shes never seen us and never helped us before. After a dispute another lady walks over and doesn't address the matter at hand simply tells us to return at 4 and that they will have it, they will have it. After the whole situation we asked for the store owners Name and contact information. They proceeded to tell us they wont answer on weekends. Within this encounter we had two male employees proceed to also walk up to us and tell us the same info in a very rude and disrespectful manner one of which refused to also give any info out on the store manager/owner. After the encounter I called the number which they said to call, after a few rings in, the STORE PHONE rings and one of the employees quickly attempts to hide the fact that they had just picked up and answered me. A few minutes pass and we come to find out the the store owner/manager is the lady who played stupid and pretended to have never seen us before and had stated the owner is not available and is a male. Not only did we receive this news thanks to a genuine business next door, they also stated that the employees of this establishment have fought with customers [physically] and there have been MULTIPLE incidents where the police have to arrive and shut things down due to the same issues we encountered having been others experiences as well. All and all Id say this is by far the worst business to be standing let alone be called a business. Ive seen lemonade stands run more efficient by children than the “adults” in this “store”. Nothing but clowns missing the makeup and nose.

    Andrea Segovia
    May 27, 2022

    Go get your dress somewhere else! So disappointed I ordered my daughter’s dress in this place since we live far. They told us to come in a few weeks and to call to scheduled an appointment. They don’t answer and one day I traveled 6 hours to pick up the dress for them to tell me they won’t give it to me with no appointment. Fine…. I’ve been calling since then to get an appointment and they just keep avoiding or giving excuses. My daughters Quince is in a few weeks I don’t have time for this. Go get your dress somewhere else!

    laughing jeon
    June 22, 2022

    Terrible service. I ordered my daughter’s quince dress months before the event and was promised it would come a month before. A week before the event they didn’t even have the dress and kept making excuses. I ended up having to get another dress somewhere else days before the party. They don’t bother to answer calls and get upset when you ask for updates. It’s clear they never learn since they keep doing this over and over again. I’d give it a zero if i could.

    Lila Rivera
    November 23, 2021

    Beautiful experience!!! Found the one here. They had more styles to choose from.

    nichole viveros
    June 07, 2022

    Worst experience ever. I do not recommend this store at all. Total run around.

    Cinderella’s Closet

    Our Address

    1125 Santee St, Los Angeles, CA 90015, USA

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