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Cinderella’s Closet

1125 Santee St, Los Angeles, CA 90015, USA

About Cinderella’s Closet

2.6 / 5

from reviews

Is this your business?

    July 03, 2022

    If I could give this useless business the honor of receiving zeros stars I would, because they sure deserve it. We drove 8 hours to be told we didn't have an appointment, though we did, then they switched the story stating that the dress wont be available till 3:00 in the afternoon. When we return at the time the employee had given us the first employee that had original helped us and told us we had no appointment proceeded to tell my family “Oh hello do you have an appointment”? Keep in mind we have just spoken to this EXACT lady. She proceeds to say shes never seen us and never helped us before. After a dispute another lady walks over and doesn't address the matter at hand simply tells us to return at 4 and that they will have it, they will have it. After the whole situation we asked for the store owners Name and contact information. They proceeded to tell us they wont answer on weekends. Within this encounter we had two male employees proceed to also walk up to us and tell us the same info in a very rude and disrespectful manner one of which refused to also give any info out on the store manager/owner. After the encounter I called the number which they said to call, after a few rings in, the STORE PHONE rings and one of the employees quickly attempts to hide the fact that they had just picked up and answered me. A few minutes pass and we come to find out the the store owner/manager is the lady who played stupid and pretended to have never seen us before and had stated the owner is not available and is a male. Not only did we receive this news thanks to a genuine business next door, they also stated that the employees of this establishment have fought with customers [physically] and there have been MULTIPLE incidents where the police have to arrive and shut things down due to the same issues we encountered having been others experiences as well. All and all Id say this is by far the worst business to be standing let alone be called a business. Ive seen lemonade stands run more efficient by children than the “adults” in this “store”. Nothing but clowns missing the makeup and nose.

    February 05, 2022

    Worst experience ever. They threatened to kick out my grandma because she wanted to send me pictures of the dresses since I live elsewhere. When i went to get my dress only one person was helpful and was supportive in me trying dresses. Once we got the dress chosen the lady started giving us completely different prices than the guy had told us. when my dad argued to her she got mad and really disrespectful. we placed an order thinking it would be well. (that was in october21). When my dress was finished they said that i’d we didn’t pick it up before christmas we would lose our payment and the dress which was unbelievable. when i received my dress my corset wasn’t sewn together and my skirt was missing all the charms it had when i first tried it on, they also were supposed to make detachable long sleeves and made a completely different pair, nothing like i had asked for. when we sent my dress back they fixed the corset but gave me the incorrect charms and tried giving us buttons instead of the original charms. we had asked for white sleeves and they gave us purple and proceeded to call us LIARS saying that wasn’t true. They wanted to charge us extra for the sleeves now because “it was too much work” and they didn’t want to put the charms on my dress so WE had to do it. Worst experience ever i hope NO ONE EVER SHOPS FROM HERE. I HOPE THEY GET SHUT DOWN! THERE ARE BETTER PLACES FOR DRESSES.

    December 01, 2022

    The lady that attended us was very nice and the dress that I got was. beautiful I try to not let these reviews get in my way of how much I love this dress and my crown I hope nothing goes wrong with the process of being able to obtain the dress.

    Elizabeth Ramirez
    November 29, 2022

    0 stars! Horrible service do not buy anything from here! I purchased a Quinceañera dress in March 2022 they said it would be ready in December 2022. I just contacted them now they say I have to wait until January 2023. They never answer calls or emails. I texted them after multiple times they respond and keep changing the time. I regrets buying a dress. They refuse to give me a deposit.

    January 09, 2023

    Honestly this store is the reason why my quince was a huge fail they told me the dress i had wanted was not available anymore and that they had 4 dresses similar to it. None of the dresses looked similar.

    Cinderella’s Closet

    Our Address

    1125 Santee St, Los Angeles, CA 90015, USA

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