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Brilliant Earth – San Francisco Showroom

26 O'Farrell St fl 10, San Francisco, CA 94108, USA

About Brilliant Earth – San Francisco Showroom

4.2 / 5

from reviews

Is this your business?

    sophie mateu
    -
    November 06, 2022

    I had an incredible experience buying my engagement ring through Brilliant Earth. Grace Davis was the consultant who helped us, and she was amazing. She made the process so seamless, easy to understand, and fun. She walked us through every step of the process and really made us feel comfortable and informed the entire time. The ring itself is exactly what I wanted and more. Definitely recommend anyone looking to buy a ring to do it at Brilliant Earth and to ask for Grace!

    Yonah Borns-Weil
    -
    July 06, 2022

    Let me begin by saying that the engagement ring I got my fiancee from Brilliant Earth was excellent; it was exactly as advertised, came on time (significantly faster than the majority of jewelers), and the price was quite reasonable given the product. Moreover they have a huge range of options and customizability, which can't be taken for granted. Ultimately, that's what I paid the company for and I can't really complain, so my rating has a floor of four stars. However, the customer service for Brilliant Earth was pretty inadequate. I ordered the ring with a delivery date fairly soon before I was going to propose, and paid via bank wire, only afterwards seeing the fine print that this sometimes delays the date (in my opinion this should be shown PROMINENTLY by the delivery date). I then called to make sure the date was still as listed, and was put on hold for a while but eventually told it should be, and that I would get a confirmation email within 48 hours. But I never received the email, and had to email them to eventually get a confirmation email. They then said I would get another email when the ring had shipped and when it arrived for pickup, but I never got either of those, and had to call the store to make sure everything was as it should be. Meanwhile, they sent me at least ten advertisement emails (despite me opting out of these, of course) in between, so they clearly had the correct address. It was pretty frustrating to have to repeatedly confirm everything. But again, ultimately I received the ring on time and it was really nice, so four stars.

    Mitchell Reddan
    -
    December 02, 2022

    I would strongly hesitate to purchase rings from this vendor. My fiance and I recently got engaged and I purchased the ring through them online. The ring in question cost nearly 10k, was absolutely beautiful, arrived quickly when ordering and for the first two-ish months was no problem. Come today, we've discovered the stone is loose. Likely a bent prong (which how the hell does platinum bend?). The center stone is so loose it can literally rotate in the mount enough you can see it with your naked eye. Contacted support for the warranty. 6-8 weeks to fix. Mind you they delivered it after purchasing in less than 3. Goes to show they're happy to quickly service you when they're taking your money but absolutely do not care once you're a customer and need resolution. So here we stand, 6-8 weeks waiting for a ring to be fixed. Our first Christmas engaged without a ring for any holiday photos or to show family. Spend your money elsewhere. These people aren't worth your time.

    Stephanie Veridiano
    -
    November 21, 2022

    Searching for a new engagement ring was made easy by going to the Brilliant Earth SF Showroom. Me and my partner were matched with Kathleen (Kay), and it was an amazing experience. The whole experience was comfortable, hospitable, informative, and warm --it was like I was assisted by a good friend :] Kay was extremely honest, genuine, and professional, who made sure that all my preferences were considered. When seeing Kay versus other jewelers, she educated me on the significance the difference of prices in relation to diamond color, clarity, etc. -- not something other jewelers/diamond consultants tend to do when assisting me. Her main priority was to make sure that she was meeting our budgeting and preference- while still managing to find the best possible ring considering all these factors. Kay is a true problem solver. She genuinely cared about providing the best service and meeting my preferences. Kay's genuine objective was to help me find my dream ring, which she did. Her expertise, transparency, and genuinity is no comparison to others in the diamond industry. 10/10! Highly recommend.

    Koryna Gonzalez
    -
    August 25, 2022

    I've had my engagement ring since the beginning of May 2022 - I absolutely love my ring and wouldn't normally write this... but I have to. I had my ring resized in mid-May and 2.5 weeks later, I received my resized ring. YAY - so happy! I have the platinum band and here we are 2.5 months later and my ring has completely split at the spot that they cut it to be resized. THREE MONTHS AFTER BUYING THE BRAND NEW RING. I am now expected to send the ring in, potentially pay a repair fee after they determine the reasoning behind the split (clearly at the resize site), and wait another 2-3 weeks for the repair to be completed. It's absolutely ridiculous. Brilliant Earth needs repair shops across the US and other countries so this can be addressed in a timely manner. I am overly unhappy with the customer service here. UPDATE: I took my engagement ring to a local San Francisco Jeweler who was highly recommended by a friend (5 stars on Yelp), and just by inspecting with a small microscope, he found that the repair team at BE that had initially resized my platinum ring used 10k gold to cut it at the resize site instead of platinum. First mistake. Second mistake: They didn't weld it back together, they instead soldered it. Finally, one of the diamonds on the band is cracked in half, and will also have to be replaced. Brilliant Earth HAS tried to call and told us they would replace the entire setting after inspection... but why would you trust someone that does the absolute bare minimum from the beginning? You spend SO MUCH on a ring, and they should do everything to make sure it is repaired/resized/etc. perfectly in the beginning.

    Brilliant Earth – San Francisco Showroom

    Our Address

    26 O'Farrell St fl 10, San Francisco, CA 94108, USA

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