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Brilliant Earth – San Francisco Showroom

26 O'Farrell St fl 10, San Francisco, CA 94108, USA

About Brilliant Earth – San Francisco Showroom

4.2 / 5

from reviews

Is this your business?

    Stacey Adams
    -
    July 30, 2021

    Honestly, I really liked the website experience. Comparing pricing to others also made my choice easier. Filtering through the many categories help narrow down what we were looking for. Love the rings we got!

    Yonah Borns-Weil
    -
    July 06, 2022

    Let me begin by saying that the engagement ring I got my fiancee from Brilliant Earth was excellent; it was exactly as advertised, came on time (significantly faster than the majority of jewelers), and the price was quite reasonable given the product. Moreover they have a huge range of options and customizability, which can't be taken for granted. Ultimately, that's what I paid the company for and I can't really complain, so my rating has a floor of four stars. However, the customer service for Brilliant Earth was pretty inadequate. I ordered the ring with a delivery date fairly soon before I was going to propose, and paid via bank wire, only afterwards seeing the fine print that this sometimes delays the date (in my opinion this should be shown PROMINENTLY by the delivery date). I then called to make sure the date was still as listed, and was put on hold for a while but eventually told it should be, and that I would get a confirmation email within 48 hours. But I never received the email, and had to email them to eventually get a confirmation email. They then said I would get another email when the ring had shipped and when it arrived for pickup, but I never got either of those, and had to call the store to make sure everything was as it should be. Meanwhile, they sent me at least ten advertisement emails (despite me opting out of these, of course) in between, so they clearly had the correct address. It was pretty frustrating to have to repeatedly confirm everything. But again, ultimately I received the ring on time and it was really nice, so four stars.

    Lisa
    -
    July 17, 2022

    In San Francisco for a stopover, walked 2 miles to have a quick look/compare Brilliant Earths Lab created /Mined diamonds before I order from Australia. No items on display at all, not one single thing! You have to make a 45 minute appointment just to view comparison's. 5 minutes is all I would have needed. A shop that doesn't display any of its goods despite having security controlled door is very odd and poor service.

    Sydney Deis
    -
    May 31, 2022

    Not Impressed with this place. I live in San Francisco and decided to stop by to look at rings with my boyfriend. The doorman made a smug comment about us needing an appointment and turned us away. For a company that markets itself as doing better things for our earth, it definitely doesn’t treat people with respect and is less than transparent. Super disappointed. We winded up getting our rings from a family owned jeweler in the city who has been incredible and made sure my ring was ethically sourced. I highly recommend you consider smaller and independent jewelers- ours was beyond amazing!

    Olivia Shanks
    -
    July 07, 2022

    I am editing my review since I received my order. I will say that the ring is absolutely beautiful, I have had the ring for almost a week now and the bottom of the band is scratched to hell already so makes me question the durability of the 14k rose gold. Customer service was a nightmare until a manager called me back. She worked very hard to resolve the shipping issue and stayed in contact with me through the entire process which was greatly appreciated. They did not include my complimentary gift in the order so they had shipped that out separately. Overall I would recommend Brilliant Earth as long as you are in no hurry for the order to arrive.

    Brilliant Earth – San Francisco Showroom

    Our Address

    26 O'Farrell St fl 10, San Francisco, CA 94108, USA

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