My husband and I would like to shout out and extend a big thank you to Corey Hackett in particular. We got married in July 2022 and my husband made a number of wedding-related purchases with Black Lapel. After he received his first custom tux, many areas needed alterations (for a couple of reasons including the fact that he’d been working out more in the run-up to the big day).
For ease, he decided to fly to New York to meet with Corey, who, on meeting, took detailed and precise measurements. My husband had his initial tux tailored. Corey then helped him purchase an additional tux and shirts as well, and provided helpful discounts for the inconvenience. He also made sure we received everything just in time before our travels to London, England, where we held our wedding, keeping us abreast with tracking numbers. We’ve attached some photos.
My husband has ordered numerous shirts and suits in the past - this was his first time ordering tuxedos. He loved the experience, looked fantastic on our wedding day (and received many complements!) and will be back, thanks to Corey! And a big thank you to the wider Black Lapel team also.
Leon Re
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September 28, 2022
UPDATE: Had the call a day later and everything was going well. Seems that the previous experience was just something that happens to everyone once in a while and not the standard service. Good customer service so far.
Booked an appointment, went to buy the measuring tape and left work early. Unfortunately no one came to the confirmed appointment. Tried to call, no one answered. Sent an email, no one replied. Not sure if I'm overlooking something here. Was really looking forward to get a suit here but it seems that this won't be possible.
Samuel Kohtala
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October 23, 2022
Had an appointment some time ago, but no one was there to meet me, office closed. I waited for a long while, tried to reach them by email and phone, but eventually gave up.
I was later contacted and it was explained to me as an issue with the appointment reservation system. I was also offered another appointment. However, after wasting all those precious Sunday hours, I decided to spend my money elsewhere.
Christopher Chois
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January 13, 2021
I had previously ordered a suit from them in 2013 and just recently decided to buy another one in 2020 as my body shape has changed. They had some good Black Friday deals and I was hoping their customer service and quality remained as excellent as I remembered them. Sure enough, they delivered my suit on time and it was close to perfect. I loved the color and fabric, but the waist measurement needed to be adjusted. I contacted their concierge and was helped by the same person from start to finish, with personal attention and excellent customer service. They reimbursed my local tailoring and now I'm ready to look amazing in future events. Highly recommend them!
Sam Resnik
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August 14, 2017
Black Lapel is the best custom suit maker. When it comes to quality and fit, nobody does it better. I recently got the Mohair Blend tuxedo and broadcloth shirt for my wedding and both came out perfectly. Incredible customer service as well. Can't wait to get a suit from Black Lapel.
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My husband and I would like to shout out and extend a big thank you to Corey Hackett in particular. We got married in July 2022 and my husband made a number of wedding-related purchases with Black Lapel. After he received his first custom tux, many areas needed alterations (for a couple of reasons including the fact that he’d been working out more in the run-up to the big day). For ease, he decided to fly to New York to meet with Corey, who, on meeting, took detailed and precise measurements. My husband had his initial tux tailored. Corey then helped him purchase an additional tux and shirts as well, and provided helpful discounts for the inconvenience. He also made sure we received everything just in time before our travels to London, England, where we held our wedding, keeping us abreast with tracking numbers. We’ve attached some photos. My husband has ordered numerous shirts and suits in the past - this was his first time ordering tuxedos. He loved the experience, looked fantastic on our wedding day (and received many complements!) and will be back, thanks to Corey! And a big thank you to the wider Black Lapel team also.
UPDATE: Had the call a day later and everything was going well. Seems that the previous experience was just something that happens to everyone once in a while and not the standard service. Good customer service so far. Booked an appointment, went to buy the measuring tape and left work early. Unfortunately no one came to the confirmed appointment. Tried to call, no one answered. Sent an email, no one replied. Not sure if I'm overlooking something here. Was really looking forward to get a suit here but it seems that this won't be possible.
Had an appointment some time ago, but no one was there to meet me, office closed. I waited for a long while, tried to reach them by email and phone, but eventually gave up. I was later contacted and it was explained to me as an issue with the appointment reservation system. I was also offered another appointment. However, after wasting all those precious Sunday hours, I decided to spend my money elsewhere.
I had previously ordered a suit from them in 2013 and just recently decided to buy another one in 2020 as my body shape has changed. They had some good Black Friday deals and I was hoping their customer service and quality remained as excellent as I remembered them. Sure enough, they delivered my suit on time and it was close to perfect. I loved the color and fabric, but the waist measurement needed to be adjusted. I contacted their concierge and was helped by the same person from start to finish, with personal attention and excellent customer service. They reimbursed my local tailoring and now I'm ready to look amazing in future events. Highly recommend them!
Black Lapel is the best custom suit maker. When it comes to quality and fit, nobody does it better. I recently got the Mohair Blend tuxedo and broadcloth shirt for my wedding and both came out perfectly. Incredible customer service as well. Can't wait to get a suit from Black Lapel.