I’d I could give 0 stars I would. First - I ordered a dress in April, expecting it to arrive 1-2 weeks later. We even aligned on a specific delivery date so I could try it on. When I called 3 weeks later to inquire (after not receiving any emails, tracking, or anything) they informed me they had given the dress away to another customer. What is worse is they never even called to tell me - they would have taken my money and never would have informed me if I hadn’t called. Second - I have had to book, change, and reschedule appointments. It is impossible to get someone to respond over email, phone, or text. Nobody manages their customer service and it takes weeks to get in touch. Third - I show up for my final fitting appointment, and literally the office was closed. The store was locked and dark, plus an employee is sitting outside with no info or key - she didn’t even know what was going on. Nobody answer the phone, email, or text support line as I waited 30 min. Someone from the staff eventually showed up confused why I was sitting outside. This has been the worst customer experience of my life. Do not under any circumstances use this company
I had the absolute pleasure of connecting with Stacy from the Amsale salon in NYC to discuss bridesmaid dress options for my upcoming wedding in August of 2022. From day one, Stacy welcomed me with warmth, kindness, and an abundance of knowledge/guidance on fabrics, styling tips, and bridal suggestions so that I could make the perfect decision for my girls! Stacey has also created a very enjoyable and easy experience for my bridesmaids regarding measurements and ordering. Her organization and communication with them has been flawless and has made my role as a bride so much easier and fun. Stacy is always willing to provide me with support when needed, whether it's hopping on a phone call or responding via email. In addition, Stacy has expressed interest in aspects of my wedding beyond the bridesmaid dresses and is providing helpful insight to details along the way. I so much enjoy sharing all of the ongoing planning with her and look forward to continuing this process together, and seeing my vision come together! Everyone at the salon has made my experience extremely positive, enjoyable, and exciting! The customer service is exceptional and professional ~ I highly recommend Amsale to any bride for bridal, bridesmaid, and formal dress options. The salon has a multitude of options that align with a variety of aesthetics. After visiting multiple stores in search of bridesmaid dresses, I immediately knew that Amsale was the place I wanted to partner with since the team has so positively contributed to this special time in my life. Thank you so much Stacy and the Amsale team!! I could not be happier with my experience!
Amsale is a lovely place to shop for any and all things bridal. I had two appointments, both for Little White Dresses, and Rachel and Shaondel were amazing. I felt like they really understood my vision and we had a lot of fun.
I had an incredible experience at Amsale finding my wedding gown! Even in an epic NYC snowstorm, the team was able to create a warm and special day with champagne and smiles. It was a great beginning to my dress shopping experience and not surprising to me that I came back to purchase my gown as my stylist, Stacy, was exceptional in so many ways! She helped me find a dress that made me feel stunning and pulled together the vision that I had in my head but had a difficult time communicating. I raved to all my friends, and now on this review, about how Stacy read my reaction to different dresses in order to find me something that complimented my figure and vision best, whereas I felt like I had to tell other boutiques exactly what I wanted...not so easy when you're not sure what you want! A million compliments to Stacy and the rest of the Amsale group - I can't wait to come back for my fittings!
Beautiful showroom, beautiful dresses, and spectacular customer service. I visited Amsale for bridesmaids measurements, but I didn’t know that I needed an appointment. Luckily, while debating in the lobby the next time I could get back to the city with an appointment, Stylist Terry appeared and took me up to the suite and handed me over to Stylist Shaondel for my measurements. Despite the busyness of the showroom, I was touched by the kindness and consideration of the Amsale team. Thank you!
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